Refund & Cancellation Policy

Last updated: 20 August 2026 · SalesGlow by Nurzun

1. Trial Period

No payment is taken during the free trial. You may cancel before the trial ends and will not be charged.

2. Cancellation

• You may cancel anytime from Billing settings. Cancellation stops future renewals.
• Paid access continues until the end of the current billing period, after which the plan downgrades to Free.
• Cancellation does not automatically trigger a refund except under Section 3.

3. Refunds

• Duplicate or erroneous charges: refunded in full upon verification.
• Technical failure: if the Service is unusable due to a fault on our side for a continuous period of 72 hours and support is unable to resolve it, a prorated refund may be issued at our discretion.
• Change of mind: no refund for the remaining unused period of a monthly plan. Yearly plans may be considered for a prorated refund at our discretion, less a 10% administrative fee.
• All refund requests: email billing@nurzun.com within 7 days of the charge.

4. Non-Refundable

Promotional/discounted plans, add-ons already consumed, and amounts below RM50 are non-refundable except where required by law.

5. Payment Disputes & Chargebacks

If you dispute a charge with your bank/payment provider, notify us first so we can resolve it. Abuse of chargebacks may lead to account termination.

6. SST

Where Service Tax applies, refunds are calculated net of any non-recoverable tax.

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